The move to the new house has been surprisingly painless in many ways. However, there has been one nagging pain point that is continuing (as Stephen Bishop would say) on and on. The saga of bad service from Cox Communications (the local cable company) seems to have a life of its own, and frankly, I’m getting tired of it. Their name seems a little bit fitting right now if you know what I mean…
I’m not going to bore you with the details, but let’s just say it involved many phone calls, visits from technicians, conversations with sassy customer service agents, and several hours of frustration. I’ve had enough!
Tonight, it really hit rock bottom when I found out that my appointment to turn on my cable was “cancelled” internally for no apparent reason, and then the phone rep exclaimed that I might be billed for the visit. Hunh?
I’ve always considered cable a necessary evil. Yes, I like TV. I grew up watching reruns of the Brady Bunch, the Monkees, and Bewitched, and the whole family gathered around the TV on Saturday evening to watch Love Boat and Fantasy Island. These days, I do find some comfort in watching the Housewives on Bravo when I get a chance. Heaven knows that the boys enjoy an occasional cartoon or episode of Seinfeld.
I also use the cable company for my phone and my internet connection. But, it sure feels like they have me over a barrel right now. And, I think they run their business with this mindset. Very few customers probably leave their cable company even when the service is terrible out of fear. Switching cable companies requires research and effort, and we’re all a little lazy. I know I am.
But, Cox’s complete lack of service has jumpstarted my energy to find an alternative. And (don’t tell Rex and Judd) that alternative may just be no cable at all. Could we live without it? Would our lives be all that different? We could still get our Netflix movies and watch YouTube. But, maybe we would also read more and play more, and be more creative.
Could Cox be the impetus for a renaissance of creativity and literacy in our family? How ironic that would be. What if we spent the $100 a month that we would use for cable and bought books or donated it to a worthy cause, or saved it for a nice vacation? An interesting idea that I’m pondering right now. I’ll keep you posted…
Song of the Day: On an On, Stephen Bishop